Privacy Policy — How ok55 Collects, Uses, and Protects Your Personal Data

ok55 is an online betting and casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The ok55 platform is accessible at https://ok55.io and offers cricket betting, live casino games, slot titles, and a range of sports wagering markets.

For the purposes of this Privacy Policy, ok55 is the data controller responsible for the personal data of all registered players using the platform. Any reference to "ok55", "we", "us", or "our" throughout this document refers to the ok55 platform and the entity operating it.

Any reference to "you", "your", or "the player" refers to any individual who visits, registers on, or uses the ok55 platform in any capacity — including browsing the website without a registered account.

ok55 collects several categories of personal data in the course of operating the platform and providing services to registered players. The categories and specific data types we may collect are set out in the table below:

ok55 collects personal data through the following channels:

• Direct submission: Information you actively provide when registering an account, completing identity verification, submitting a support request, or participating in a promotion.
• Automated collection: Technical and behavioural data collected automatically when you access and use the platform, via server logs, cookies, and similar tracking technologies (see Section 7).
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, and Upay when you make a deposit or request a withdrawal through those services.
• Identity verification partners: Confirmation data returned by our third-party KYC providers when processing your identity documents as part of the account verification process.
• Fraud prevention services: Device and behavioural risk signals shared by our fraud detection partners to help us identify suspicious or prohibited activity on the platform.
• Game providers: Game session data, bet records, and outcome data returned by third-party game studios (such as Evolution Gaming, Pragmatic Play, NetEnt, and Spribe) when you participate in their games via the ok55 platform.

ok55 processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are:

• Performance of a contract: Processing that is necessary to register your account, accept your bets, process your deposits and withdrawals, and provide you with access to the ok55 platform in accordance with our Terms & Conditions.
• Legal obligation: Processing required to comply with applicable financial regulations, anti-money-laundering (AML) obligations, and identity verification requirements, including the retention of transaction records for the statutory minimum period.
• Legitimate interests: Processing carried out to protect the security of the platform, detect and prevent fraud, improve our products and services, and conduct responsible gaming monitoring — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and personalised promotional offers, where you have provided explicit opt-in consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.

ok55 uses the personal data collected from and about you for the following specific purposes:

• Account Management: To create and maintain your ok55 account, authenticate your identity at login, and ensure that you can access all platform features associated with a verified account.
• Transaction Processing: To process deposits via bKash, Nagad, Rocket, or Upay and to verify and execute withdrawal requests to your registered payment account.
• Identity Verification: To verify that you meet the minimum age requirement of 21 years, that your account is registered under your own legal identity, and that you are not subject to any self-exclusion or account restriction.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor your betting and gaming behaviour for indicators of problem gambling and to apply any deposit limits, cooling-off periods, or self-exclusion measures that you have requested or that we are required to impose.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain records of your support interactions for quality assurance and legal compliance purposes.
• Platform Improvement: To analyse aggregated and anonymised behavioural data to improve the ok55 platform, optimise game offerings, and enhance the overall player experience.
• Marketing (with consent): To send you promotional offers, bonus notifications, and platform updates via email, SMS, or WhatsApp, where you have provided explicit consent to receive marketing communications.
• Legal Compliance: To fulfil our obligations under applicable financial, anti-money-laundering, and data protection regulations, and to respond to lawful requests from competent authorities.

ok55 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following defined circumstances and only with parties who are bound by appropriate data protection obligations:

• Payment Processors (bKash, Nagad, Rocket, Upay): Your name, mobile number, and transaction reference data are shared with your chosen mobile financial service provider solely for the purpose of processing deposits and withdrawals to and from your ok55 account.
• Identity Verification (KYC) Providers: Copies of identity documents submitted by you are shared with our third-party KYC verification partner for the purpose of confirming your identity and age. These providers operate under strict confidentiality agreements.
• Game Software Providers: Your account identifier, game session data, and bet records are transmitted to and from third-party game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) to deliver game functionality and settle game outcomes. These studios are independent data controllers in respect of data processed within their own game infrastructure.
• Fraud Detection and Security Partners: Device fingerprint data, IP address, and behavioural risk signals may be shared with fraud prevention service providers to identify and block prohibited activity on the platform.
• Legal and Regulatory Authorities: ok55 will disclose personal data to competent courts, regulatory bodies, or law enforcement authorities where required to do so by law, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of ok55, our players, or third parties.

ok55 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform securely and to improve your experience. Cookies are small text files placed on your device when you access the ok55 website.

7.1 Types of Cookies We Use:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your account preferences, and ensure that security features operate correctly. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: These collect anonymised data about how players navigate and use the platform — such as which pages are visited most frequently and how long sessions last — to help ok55 optimise the player experience. No personally identifiable information is collected via these cookies.
• Fraud and Security Cookies: These cookies support our fraud detection and account security systems by tracking device and session characteristics that help us identify suspicious login attempts or unusual account behaviour.

7.2 Managing Cookies: You can control and manage cookies through your browser settings. Blocking strictly necessary cookies may affect your ability to log in and use the ok55 platform. Disabling performance cookies will not affect platform functionality but will limit our ability to improve the player experience based on usage data.

ok55 does not use third-party advertising or retargeting cookies. We do not share cookie data with social media platforms or advertising networks.

ok55 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• SSL Encryption: All data transmitted between your browser or app and the ok55 platform is encrypted using SSL (Secure Sockets Layer) technology, ensuring that your personal and financial information cannot be intercepted in transit.
• Access Controls: Access to personal data within the ok55 organisation is strictly limited to personnel who require it to perform their job functions. All staff with access to player data are subject to confidentiality obligations.
• Secure Data Storage: Personal data and identity documents are stored in encrypted databases with access logging. Physical and logical access to our data infrastructure is controlled and regularly audited.
• Fraud Monitoring: ok55 operates continuous fraud detection and anomaly monitoring systems that identify and respond to suspicious access patterns, unusual account activity, and potential data security threats in real time.
• Incident Response: In the event of a confirmed data breach that is likely to affect your rights and freedoms, ok55 will notify affected players promptly and take all necessary remediation steps to contain and resolve the breach.

ok55 retains personal data for only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

When personal data reaches the end of its applicable retention period, ok55 will securely delete or anonymise it so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

As a registered player on the ok55 platform, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request and proof of your identity.

• Right of Access: You have the right to request a copy of the personal data ok55 holds about you, together with information about how and why that data is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your contact number) can also be made directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ok55's legal retention obligations. Where retention is legally required, we will inform you of the applicable period and the reason we cannot delete the data immediately.
• Right to Restrict Processing: You may request that ok55 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Object: You have the right to object to the processing of your personal data where ok55 relies on legitimate interests as the legal basis, unless ok55 can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where ok55 processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

ok55 will acknowledge all data rights requests within 7 business days and will aim to fulfil or provide a substantive response to each request within 30 calendar days. In complex cases this period may be extended by a further 30 days, with notice provided to you.

ok55 strictly prohibits the use of its platform by any person under the age of 21. The ok55 platform is intended solely for adults aged 21 and above who are accessing the platform for personal, non-commercial entertainment purposes.

ok55 does not knowingly collect personal data from any individual under the age of 21. Where ok55 identifies or has reasonable grounds to believe that personal data belonging to a minor has been submitted — whether during account registration or at any subsequent point — ok55 will immediately suspend the relevant account, delete the data in question as soon as reasonably practicable, and void any bets or transactions associated with that account.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account with ok55, please contact our support team immediately at [email protected] so that we can take prompt action.

ok55 may send you promotional offers, bonus notifications, new game alerts, and platform updates via SMS, email, or WhatsApp — but only where you have provided explicit, informed consent to receive such communications during account registration or subsequently through your account preferences.

12.1 Opting Out. You may withdraw your consent to receive marketing communications at any time by: (a) updating your notification preferences in your ok55 account settings; or (b) contacting our support team at [email protected] with an unsubscribe request. ok55 will process all opt-out requests within 5 business days. Withdrawing marketing consent will not affect your ability to use the ok55 platform or receive essential transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts).

12.2 Transactional Communications. Certain communications — such as account confirmation messages, deposit receipts, withdrawal status updates, security alerts, and KYC request notifications — are not marketing communications and will continue to be sent to you regardless of your marketing preferences, as they are necessary for the operation of your ok55 account.

ok55 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Where changes are material — meaning they substantively affect how your personal data is collected, used, or shared — ok55 will provide advance notice to registered players via a platform notification or email before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy will always reflect the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of the ok55 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy-related concern, please contact the ok55 support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/ 7 via the ok55 platform support widget
• WhatsApp: +880 1700 000055

ok55 aims to acknowledge all privacy-related enquiries within 7 business days. For data rights requests requiring verification of your identity, please include a copy of your account-registered identification document alongside your request to enable prompt processing.